Lead Quality & Credit Policy

1. Our Commitment

Every lead delivered through Conveyra is scored for intent, verified, and quality-checked before it reaches your dashboard. We stand behind the quality of our leads and provide a clear process for resolving issues when a lead doesn't meet our standards.

2. Dispute Window

If you believe a lead does not meet our quality standards, you must submit a dispute within 48 hours of lead delivery. Disputes submitted after this window will not be eligible for credit.

The 48-hour window begins at the timestamp shown on your lead delivery notification (dashboard or email).

3. Grounds for Credit

You are eligible for a full credit if a lead falls into any of the following categories:

• Invalid contact information: Phone number disconnected, wrong number, or email bounces
• Wrong property: Address does not exist, property does not match the lead description, or lead is for a commercial property when your account is residential-only
• Outside service area: Property is outside the zip codes or metro area configured in your account
• Duplicate lead: You received the same homeowner and property combination within the prior 90 days through Conveyra

4. Not Eligible for Credit

Credits are not issued in the following situations:

• Homeowner was reached but declined your services
• You were unable to reach the homeowner after receiving valid contact information
• Homeowner chose a different contractor
• Dispute submitted after the 48-hour window
• Lead data was accurate but the job did not close

5. How to Submit a Dispute

You can submit a dispute through either of these methods:

• Dashboard: Click “Report Issue” on the lead detail page in your buyer dashboard
• Email: Send details to [email protected] with the subject line “Lead Dispute” and include your account email, the lead ID, and a brief description of the issue

6. Review & Resolution

Our team reviews every dispute. Here's what to expect:

• Review time: We will review your dispute within 2 business days
• Verification: We independently verify the issue (e.g., calling the contact number, checking the address)
• Decision: You will receive an email with our decision and, if approved, confirmation of the credit applied

7. Credits

Approved disputes result in a full credit for the lead price:

• Credits are applied to your Conveyra account and automatically offset future lead purchases
• Credits are valid for 180 days from the date of issue
• Credits are non-transferable and cannot be redeemed for cash
• If your account is terminated, unused credits may be redeemed within 90 days by contacting support

8. Subscription Cancellation

Monthly subscription plans can be cancelled at any time with no penalty:

• Cancellation takes effect at the end of your current billing cycle
• You retain access to your dashboard and any remaining credits until the end of the billing period
• Credits from returned leads remain valid per Section 7
• No partial-month refunds are issued for early cancellation

9. Abuse Policy

We reserve the right to deny credits or suspend accounts in cases of:

• Repeated frivolous disputes (consistently disputing valid leads)
• Fraudulent activity or misrepresentation
• Violation of our Terms of Service

10. Questions

Questions about this policy? Contact us at [email protected]